Complaints
At Howard Bernstein Solicitors we aim to provide the best possible service to our clients and, in order to do this, we need to know from you if you feel dissatisfied. Should you have any occasion to feel unhappy about our service, about the bill or in relation to data protection, please let us know straight away and we will discuss this with you. Should you wish to make a complaint, Howard Bernstein is the person who deals with these matters, and he will be prepared to discuss your complaint with you.
If we are unable to resolve your complaint, then you can have the complaint independently looked at by the Legal Ombudsman who is responsible for investigating complaints about service issues with law firms.
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned, or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you. Contact details for the Legal Ombudsman are as follows:
Address: PO Box 6167, Slough SL1 0EH
Telephone: 0300 555 0333
Website: www.legalombudsman.org.uk
The Solicitors Regulation Authority (SRA) can help you if you are concerned about a solicitor’s behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can find information about raising your concerns with the SRA at www.sra.org.uk/consumers/problems/report-solicitor/.
Please call us on:
24 hour assistance
0161 343 4136
